Privacy Policy

Last updated: November 20, 2025

Urbane Haus (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what rights you have when interacting with our website and services.

By using this website or submitting your information, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information:

Personal Information

Provided voluntarily when you interact with our site or book a service, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Billing information (processed securely through third-party payment platforms)

  • Project details or design preferences you submit

Automatically Collected Information

Collected through cookies and analytics tools:

  • IP address

  • Browser type

  • Pages viewed

  • Device information

  • Time spent on the site

  • General usage data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Provide and deliver design services

  • Process payments and bookings

  • Communicate updates, confirmations, and project information

  • Respond to inquiries or customer support requests

  • Improve our website, services, and offerings

  • Send newsletters or marketing communications (only if you’ve opted in)

  • Maintain internal business records

  • Ensure website security and prevent fraudulent activity

Your information is used only for legitimate business purposes and never sold or shared for unrelated commercial use.

3. How We Store and Protect Your Information

We use secure, industry-standard measures to protect your personal data, including:

  • Encrypted payment processing

  • Secure client management platforms

  • Password-protected systems

  • Limited internal access to sensitive information

While no method of transmission is 100% secure, we take every reasonable step to safeguard your data.

4. Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors (e.g., Stripe, Square, PayPal, etc.)

  • Scheduling or booking platforms

  • Project management tools

  • Email marketing providers

  • Contractors, vendors, or trades involved in your project (with your permission)

These parties only receive the information necessary to perform their function and are not permitted to use it for any other purpose.

We do not sell, rent, or trade your personal information.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Analyze user behavior

  • Tailor content and user experience

You can adjust your browser settings to refuse cookies, though this may affect site functionality.

6. Marketing Communications

If you choose to join our mailing list, you may receive:

  • Design updates

  • Announcements

  • Promotions

  • Service news

You may unsubscribe at any time by using the link at the bottom of any email or contacting us directly.

7. Your Rights

Depending on your state or country, you may have the right to:

  • Access the information we have about you

  • Request corrections or updates

  • Request deletion of your information

  • Opt out of marketing communications

  • Restrict certain types of data processing

To submit a request, email us at:
amberb@urbanehaus.com

We will respond within a reasonable timeframe.

8. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices or content.
We encourage you to review their privacy policies separately.

9. Children’s Privacy

Urbane Haus does not knowingly collect or solicit personal information from children under 13.
If you believe a child has provided information to us, please contact us so we can delete it.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.
Continued use of the site constitutes acceptance of any updates.

11. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact:

Urbane Haus
Email: amberb@urbanehaus.com
Website: www.urbanehaus.com