General Payment + Cancellation Policy

PAYMENT

Payment requirements vary based on the type of service:

CONSULTATIONS

Full payment is required at the time of booking.
Add-ons selected after booking are invoiced separately and must be paid in full before delivery.

VIRTUAL DESIGN, STYLING, OUTDOOR SPACE PLANNING, À LA CARTE SERVICES

A 50% non-refundable retainer is required to secure the project start date.
The remaining balance is due before final files, boards, or deliverables are released.

FULL INTERIOR DESIGN

Full Service projects follow a multi-phase billing structure outlined in the proposal or design agreement. A non-refundable retainer (typically 10–20% of the estimated design fee or project minimum) is due upon signing to secure your project on the schedule. Additional invoices are issued at designated milestones, such as design development, procurement, and installation.

COMMERCIAL DESIGN SERVICES

Commercial projects follow a similar retainer + phased billing structure, with details specified in the commercial design agreement. Work does not begin until the initial retainer is received.

PROCUREMENT (Furniture, Décor, Fixtures, Materials)

All purchased goods must be paid in full prior to ordering. Payment for procurement is non-refundable once orders have been placed with vendors.

REFUNDS

Due to the customized and time-based nature of interior design work, all retainers, design fees, and time spent are non-refundable.

DESIGN SERVICES (ALL TIERS)

  • Retainers secure your project timeline and are non-refundable.

  • Hours worked, concepts presented, and deliverables created cannot be refunded.

  • If you choose to pause or discontinue a project, any completed work up to that point remains billable.

CONSULTATIONS

See the consultation-specific policy for rescheduling and cancellation terms. Consultation fees are non-refundable within 24 hours of the appointment.

PROCUREMENT

Because orders are placed with third-party vendors, all furniture, décor, and materials are final sale once purchased. Refunds for damaged or defective items follow the vendor’s policies.

LATE PAYMENTS

Invoices are due upon receipt unless otherwise stated. Payments more than 7 days late may incur a 10% late fee. Projects may be paused until outstanding balances are resolved, which may delay timelines.

PAYMENT METHODS

Urbane Haus accepts:

  • Credit/debit card

  • ACH transfer

  • Bank transfer

  • Online invoice payment via your client portal (if applicable)

Payment must clear before work begins or continues.

SCHEDULE + AVAILABILITY

Project dates and timelines are only secured once:

  1. The agreement is signed, and

  2. The retainer payment has been received.

Delays in payment may result in the loss of reserved project dates.

CHANGES TO SCOPE

If the project scope changes, additional fees may apply.
All scope changes must be approved in writing before work proceeds.

QUESTIONS?

I’m always here to help clarify the process. Please reach out via email with any questions regarding payments, billing, or scheduling before beginning your service.