General Payment + Cancellation Policy

PAYMENT

Payment requirements vary based on the type of service:

REFUNDS

Due to the customized and time-based nature of interior design work, all retainers, design fees, and time spent are non-refundable.

DESIGN SERVICES (ALL TIERS)

  • Retainers secure your project timeline and are non-refundable.

  • Hours worked, concepts presented, and deliverables created cannot be refunded.

  • If you choose to pause or discontinue a project, any completed work up to that point remains billable.

CONSULTATIONS

See the consultation-specific policy for rescheduling and cancellation terms. Consultation fees are non-refundable within 24 hours of the appointment.

PROCUREMENT

Because orders are placed with third-party vendors, all furniture, décor, and materials are final sale once purchased. Refunds for damaged or defective items follow the vendor’s policies.

LATE PAYMENTS

Invoices are due upon receipt unless otherwise stated. Payments more than 7 days late may incur a 10% late fee. Projects may be paused until outstanding balances are resolved, which may delay timelines.

PAYMENT METHODS

Urbane Haus accepts:

  • Credit/debit card

  • ACH transfer

  • Bank transfer

  • Online invoice payment via your client portal (if applicable)

Payment must clear before work begins or continues.

SCHEDULE + AVAILABILITY

Project dates and timelines are only secured once:

  1. The agreement is signed, and

  2. The retainer payment has been received.

Delays in payment may result in the loss of reserved project dates.

CHANGES TO SCOPE

If the project scope changes, additional fees may apply.
All scope changes must be approved in writing before work proceeds.

QUESTIONS?

I’m always here to help clarify the process. Please reach out via email with any questions regarding payments, billing, or scheduling before beginning your service.